1. Introduction
Welcome to INOVATEC Solutions FZE ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inovatecsolutions.com or engage with our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website. This policy applies to all information collected through our website and any related services, sales, marketing or events.
Our headquarters are located at: 160, Hi Tech Offices, SRTIP, Sharjah, United Arab Emirates.
2. Information We Collect
Information You Provide to Us
- Contact Information: Name, email address, phone number and company name when you submit contact forms or request quotes.
- Project Details: Information about your business, project requirements, budget and objectives.
- Communication Records: Emails, WhatsApp messages, phone call summaries or other correspondence.
- Newsletter Subscriptions: Email address when subscribing to our newsletter.
- Calendly Bookings: Name, email and scheduling preferences when you book a consultation.
Automatically Collected Information
- Log Data: IP address, browser type, pages visited, time spent and referring URLs.
- Device Information: Operating system, device type and screen resolution.
- Cookies & Tracking: Session cookies, persistent cookies and similar technologies.
- Analytics: Google Analytics 4 data including user behaviour, traffic sources and conversion events.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide customer support promptly
- To prepare and send project proposals and quotations
- To deliver contracted services and communicate project updates
- To send marketing communications (only with your consent)
- To improve our website, services and overall user experience
- To analyse website traffic and user behaviour via Google Analytics
- To send newsletters and company updates (only if subscribed)
- To comply with legal obligations and protect our legal rights
- To process payments for services rendered
4. Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for website functionality. Cannot be disabled without affecting site performance.
- Analytics Cookies: Google Analytics 4 — help us understand how visitors interact with our website.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness across platforms (Google Ads, Meta Ads).
- Preference Cookies: Remember your settings such as language preference and dark/light mode selection.
- Third-Party Cookies: Set by Calendly, WhatsApp Business and social media sharing buttons.
You can manage cookie preferences through your browser settings or by using a cookie consent management tool. Note that disabling certain cookies may affect website functionality.
5. Sharing Your Information
We do not sell, trade or rent your personal information to third parties for commercial purposes. We may share your information in the following limited circumstances:
- Service Providers: Trusted partners who assist us in operating our website and delivering services (e.g., hosting providers, email platforms, analytics tools, payment processors).
- Business Partners: When you engage a service that involves a third-party specialist (e.g., a hosting reseller or cloud provider), we share only the information necessary to fulfil the service.
- Legal Requirements: When required by UAE law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition or sale of company assets — you will be notified in advance.
- Protection of Rights: To protect the rights, property or safety of INOVATEC, our clients or the general public.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information. These measures include:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure server infrastructure hosted in ISO-certified data centres
- Access controls limiting staff access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data privacy, security practices and GDPR principles
- Automated daily backups with offsite storage
However, no method of transmission over the internet or electronic storage is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security against all potential threats.
7. Your Rights
Depending on your location and applicable data protection laws (including GDPR for EU residents and UAE PDPL), you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at info@inovatecsolutions.com. We will respond within 30 days.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements:
- Client project data: Retained for 5 years after project completion for warranty and support purposes.
- Financial records: Retained for 7 years as required by UAE Commercial Law.
- Marketing data: Retained until you unsubscribe or request deletion.
- Website analytics: Aggregated data retained for 26 months per Google Analytics defaults.
- Consultation requests: Retained for 12 months if no contract is entered.
9. Third-Party Links
Our website may contain links to third-party websites including social media platforms, payment processors and partner services. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.
Third-party services we use include: Google Analytics, Google Ads, Meta Business Suite, Calendly, WhatsApp Business API, LinkedIn, Instagram, Facebook, YouTube, TikTok and X (Twitter).
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technologies or legal requirements. We will notify users of significant changes by:
- Posting a prominent notice on our website homepage
- Sending an email notification to subscribed users
- Updating the "Last Updated" date at the top of this page
Your continued use of our website after such modifications constitutes your acknowledgment and acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer: